vpbat Privacy Policy — Your Information Is Our Responsibility

This Privacy Policy ("Policy") is issued on behalf of the vpbat platform ("we", "our") and applies to every member ("you", "user") who uses the site. This Policy describes what types of information we collect, how that information is used, with whom and under what circumstances it may be shared, and what your rights are.

vpbat is committed to providing a safe and reliable online betting experience for users in Bangladesh. Protecting your privacy is an integral part of that commitment. By registering an account on our site or using any of our services, you are considered to have accepted the terms of this Policy.

This Policy may be updated from time to time. The latest version will always be available on this page. For significant changes, we will notify you at your registered email address.

vpbat may collect your information in several ways. The types of information collected and their sources are described in detail below.

a. Information You Provide Directly

When registering an account or using our services, the information you provide may include:

• Full name and date of birth (for age verification — only users aged 21 or above may register)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment-related information (bKash, Nagad, Rocket, or Upay account numbers — full details are not stored on our servers)
• Documents required for identity verification, if applicable

b. Automatically Collected Information

When you use our site, certain information may be collected automatically through technical means:

• IP address and device type
• Browser type and version
• Cookies and session data
• Time spent on the site and browsing patterns
• Referral URL and exit page

c. Transaction-Related Information

Records of deposits and withdrawals, betting activity logs, and records of promotional offers used are stored with us. This information may be used for account management and dispute resolution.

vpbat uses your information only for specific and legitimate purposes. These purposes are set out in detail below:

Service Delivery & Operations

• Creating, verifying, and managing your account
• Ensuring deposit and withdrawal transactions are processed
• Providing bonuses, cashback, and other promotional benefits
• Determining VIP membership tier and awarding rewards
• Maintaining records of betting history and transactions

Security & Fraud Prevention

• Detecting and blocking unauthorized access to accounts
• Monitoring and investigating suspicious transactions
• Ensuring age verification is enforced (21+ rule)
• Taking action against the creation of multiple accounts

Communication & Support

• Sending important account-related notifications
• Responding to customer service requests
• Informing you of changes to this Policy or the terms of service

Service Improvement

• Reviewing site functionality and usability
• Identifying and resolving technical issues
• Conducting analysis to improve the user experience

vpbat does not sell or commercially share your personal information. However, in limited and specific circumstances, certain information may be shared with third parties:

Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant service providers. This information is used solely for the specific purpose of processing transactions.

Technology & Infrastructure Service Providers

For the technical operation of the site, we use trusted third-party services — such as server hosting, cloud storage, and cybersecurity. These parties are contractually obligated to maintain the confidentiality of your information.

Legal Obligations

Information may be disclosed as required by court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we will provide only the information that is strictly necessary to meet the legal requirement.

Business Restructuring

User information may be included in corporate events such as mergers, acquisitions, or asset transfers. In such circumstances, this Policy will remain in effect and the new party will be bound to uphold the same standards of protection.

Cookies are small data files that our site stores on your device. vpbat uses cookies to improve site functionality and personalize your experience.

Functional Cookies

These are essential for the core operation of the site. These cookies are used to maintain login sessions, save language preferences, and keep security features active. Disabling them may prevent the site from working properly.

Analytical Cookies

These cookies are used to understand how the site is being used. This information is used to evaluate which pages are visited most, where users spend the most time, and how effective certain features are.

Cookie Controls

You can block or delete cookies through your browser settings. Keep in mind, however, that disabling functional cookies may cause some site features to stop working.

To ensure the security of your information, vpbat follows both technical and administrative safeguards. Our site uses SSL encryption technology, which keeps all data exchanged between you and our servers in encrypted form.

Every vpbat user has the rights described below regarding their own information. To exercise these rights, please contact our support team.

vpbat retains your information for as long as is necessary to provide services and meet legal obligations.

While Your Account Is Active

All information is retained while your account is active. This information is used to provide services, ensure security, and improve your experience.

After Account Closure or Deletion

Even after an account is closed, some information may be retained for a set period due to legal obligations. Transaction records, dispute-related documents, and compliance evidence fall into this category. Once the required period has ended, this information is securely deleted.

Marketing Communications

If you wish to opt out of promotional communications, let our support team know at any time. This request may take some time to take effect, but legal notices and account-related notifications will continue to be sent.

vpbat is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed at the time of account registration.

If it comes to our attention that information has been collected from a minor, steps will be taken to delete it immediately and the relevant account will be closed. If you believe a minor is using this site, please notify our support team.

This Privacy Policy may be reviewed and updated periodically. We reserve the right to change this Policy at any time and in any manner. However, for significant changes, we will endeavor to notify you in the following ways:

• A notice will be sent to your registered email address
• A notification will be displayed when you log in to the site
• The "Last Updated" date at the top of this page will reflect any changes

Continuing to use the site after changes are made means you accept the updated policy. If you do not agree with the revised policy, you have the right to close your account and stop using the site.

If you have any questions, concerns, or requests about this privacy policy, vpbat's support team is always here for you. We provide support 24/7 in both Bengali and English.